Refunds Policy
Effective Date: 15-May-2025
At R. K. Homestay, Puri, we strive to provide transparent and reliable services to all our guests and website users. This Refunds Policy outlines the terms under which refunds may be processed for bookings and services made through our official website: www.rkhomestaypuri.com.
We request you to read this policy carefully before making any reservations or payments. By using our services, you agree to abide by the terms set forth below.
1. Eligibility for Refunds
Refunds are applicable only to confirmed bookings made through our official website or by contacting us via:
📧 Email: booking@rkhomestaypuri.com
📞 Phone/WhatsApp: +91 91247 74661
Refunds will be processed based on the cancellation window and terms mentioned at the time of booking.
2. Cancellation-Based Refund Policy
- Full Refund: Cancellations made 7 days or more before the check-in date are eligible for a 100% refund of the booking amount (excluding payment gateway fees, if applicable).
- Partial Refund: Cancellations made 3 to 6 days before check-in are eligible for a 50% refund.
- No Refund: Cancellations made within 48 hours of the check-in date, no-shows, or early check-outs are non-refundable.
3. Non-Refundable Cases
Refunds will not be provided under the following circumstances:
- Guests failing to check in on the reserved date and time (No-shows).
- Guests violating our house rules or being asked to vacate due to misconduct.
- Delays or disruptions caused by natural calamities, political events, or other force majeure situations beyond our control.
- Service dissatisfaction that was not formally communicated during the stay period.
4. Mode of Refund
- Refunds will be issued using the original method of payment used during the booking.
- Refunds are generally processed within 7 to 10 working days after cancellation confirmation.
- Any payment gateway transaction charges, bank charges, or processing fees are non-refundable.
5. Payment Gateway & Hosting/IT Provider Scope
We use secure and industry-compliant payment gateway providers and web hosting services to ensure a seamless and safe user experience. However:
- R. K. Homestay, its hosting/IT service providers, or payment gateway partners are not liable for delays in refunds due to technical issues, server downtimes, bank rejections, or third-party processing errors.
- Users are encouraged to contact us directly via +91 91247 74661 or booking@rkhomestaypuri.com in case of discrepancies or delays.
6. Dispute Resolution
In the unlikely event of a refund dispute, you may contact our customer service team. We aim to resolve refund-related queries in a fair and timely manner.
Please share all necessary booking details and payment proof while initiating a refund request.
📧 Email: booking@rkhomestaypuri.com
📞 Call/WhatsApp: +91 91247 74661
7. Change in Policy
We reserve the right to modify, update, or replace any part of this Refunds Policy at our discretion without prior notice. Changes will be posted on this page, and the revised policy will be applicable from the date of publication.
We encourage users to revisit this page periodically to stay informed.
8. Contact for Refund Assistance
For any refund-related questions or concerns, feel free to reach out to:
R. K. Homestay, Puri
📍 Lokanath Road, Near Shree Jagannath Temple
📧 Email: booking@rkhomestaypuri.com
📞 Phone: +91 91247 74661 / 95833 41171
This Refunds Policy ensures transparency and fair usage for both parties—you, as our valued guest, and us, as the service provider. Your trust and satisfaction remain our top priorities.